Dynamics 365 & Power Platform

Dynamics 365 is a Microsoft cloud-based suite of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) applications. It helps businesses manage core functions:

• ERP - Business Central: Solution that helps small and medium businesses streamline operations and productivity

• ERP - Finance & Operations: Manage accounting, supply chains, and budgeting

• CRM-Sales: Track leads, manage pipelines, and close deals faster

• CRM - Marketing: Run campaigns, manage leads, and analyze performance

• CRM - Customer Service: Handle support cases and improve satisfaction

• Field Service: Schedule technicians and optimize service delivery

  Power Platform is a low-code/no-code suite that empowers users to build custom solutions and automate processes. It includes:

• Power Apps: Build custom business apps without heavy coding.

• Power Automate: Automate workflows across services and apps

• Copilot Studio: Create AI-powered Agents for customer interaction.