Enterprise AI Digest #60 - Listen on Spotify or Apple
Microsoft AI & MCP: Why Matters Now
The Model Context Protocol (MCP) is a groundbreaking open standard designed to create seamless connections between AI agents, copilots, and external systems, tools, and data sources.
Think of MCP as the "universal adapter" for AI. Instead of requiring custom code for every integration, MCP offers a reliable, standardized way to directly plug APIs, knowledge bases, and applications into Microsoft Copilot Studio.
Benefits of MCP
Extend Copilot with your enterprise's unique data and workflows.
Provide developers with a standardized framework for building reusable connectors.
Ensure AI agents automatically stay current as connected systems evolve.
What's New in MCP General Availability (GA)
Microsoft has introduced significant enhancements to make MCP production-ready:
Tool Listing: Gain a clear, centralized view of every tool available on your MCP server, simplifying discovery and management.
Streamable Transport: An optimized transport layer with streaming support replaces legacy Server-Sent Events (SSE) for improved data flow.
Enhanced Tracing & Analytics: Richer activity maps provide detailed insights into which server and tool were invoked during runtime.
Quality Improvements: Experience faster performance, enhanced reliability, and fewer disruptions.
Refer more @ Microsoft Blog
Why Identity Security Must Evolve
Phishing remains one of the most persistent threats to enterprise security. Even with the rise of multifactor authentication (MFA), passkeys, and passwordless logins, attackers continue to adapt — using social engineering, adversary-in-the-middle kits, OAuth consent scams, and even AI-generated phishing emails to trick users and steal credentials.
The New Phishing Landscape
Adversary-in-the-Middle (AiTM): Tools like Evilginx intercept MFA sessions to hijack tokens.
Device Code Phishing: Exploiting device authentication flows to capture tokens.
OAuth Consent Phishing: Malicious apps trick users into granting access tokens.
Device Join Phishing: Users are lured into authorizing attacker-controlled devices.
AI-Enhanced Lures: Threat actors craft polished, convincing phishing emails using AI.
Expanding Beyond Email
Phishing has moved beyond inboxes into Teams, LinkedIn, WhatsApp, and social media. Attackers impersonate trusted individuals, embed QR codes, and spoof enterprise resources — broadening the attack surface.
Microsoft’s Recommendations
Adopt Passwordless Security: Deploy passkeys & phishing-resistant MFA.
Use Conditional Access: Enforce risk-based sign-in policies with Entra ID Protection.
Harden Privileged Accounts: Apply stronger MFA, restrict registration to trusted devices.
Secure by Default: Use Defender for Office 365, Exchange Online Protection & Safe Links.
Train Users: Run phishing simulations to build awareness of social engineering tactics.
Leverage Global Secure Access (GSA): Extend protection with network + identity controls.
Refer more @ Microsoft Blog
Microsoft’s Customer Intent Agent
Microsoft is accelerating the shift toward fully autonomous contact centers with the July 2025 updates to the Customer Intent Agent. These enhancements bring smarter intent recognition, more natural conversations, and seamless integration — helping enterprises automate resolutions while freeing human reps for high-value interactions.
More Conversational, Capable, and Configurable
The agent now understands natural language instructions at both the organizational and intent level — making interactions dynamic, context-aware, and natural.
Dynamic Interviews – Persist customer info, suggest next steps, and handle interruptions gracefully.
Instruction-Driven Resolution – Playbooks combine knowledge articles + connected actions for step-by-step solutions.
Intent Mapping – Map intents to knowledge, connectors, or even custom AI agents.
Better Disambiguation – Clarifying questions ensure accurate capture across thousands of topics.
Voice Support
The agent is no longer just chat-based — it now delivers empathetic, natural voice conversations with no rigid flows.
Human-like Dialogue – Smooth, back-and-forth conversations.
Dynamic Planning – No pre-programmed scripts; the agent reasons over speech.
Robust Speech Recognition – Understands natural language, responds quickly, and keeps calls flowing.
AI Trends:
Microsoft MVP Spotlight
Celebrating thought leaders shaping the Microsoft ecosystem:
Microsoft Partner Spotlight
Trusted solution partners driving real-world enterprise/business transformation:
DynamicWeb - DynamicWeb is PIM, eCommerce, Marketing and CMS in one powerful Commerce Suite featuring standard integrations to Microsoft Dynamics ERP.
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