Enterprise AI Digest #38 - PODCAST on Spotify and Apple
D365 Contact Center + Teams Phone
Starting next month, Dynamics 365 Contact Center customers will be able to configure Teams Phone—including Calling Plans, Direct Routing, and Operator Connect—as a native, fully integrated telephony solution within their Dynamics environment.
Key Benefits for Enterprises
Simplified Telephony Management Streamline deployment, configuration, billing, and infrastructure management across both CCaaS and UCaaS environments.
AI-Powered Efficiency Unlock Dynamics 365’s advanced AI features to boost agent productivity and deliver intelligent, context-aware customer experiences.
Enterprise-Grade Calling Capabilities Access features such as Enhanced 911, compliance recording, dial plan configuration, and advanced troubleshooting—now directly available in Dynamics 365 Contact Center via Teams.
Global Reach, Native Flexibility Broader global calling availability through Microsoft’s telephony offerings ensures scalability and local compliance.
Copilot in Azure
Microsoft has officially launched Copilot in Azure (Preview)—an AI-powered assistant designed to help users manage Azure more efficiently by combining Large Language Models (LLMs) with the Azure control plane and real-time insights from your environment.
What Copilot in Azure Does
Copilot in Azure offers a unified, conversational experience across the Azure portal, Azure mobile app, and AI Shell, helping users:
Discover new Azure capabilities
Navigate complex services
Generate accurate queries and scripts
Automate actions safely with user confirmation
Gain tailored recommendations based on existing cloud resources
Orchestrate across cloud and edge environments
It can answer environment-specific questions, generate commands, and take secure actions on the user's behalf—always respecting organizational policies and requiring permission for any change-making tasks.
Dataverse to Microsoft Fabric
In a move that streamlines data access and analytics across the enterprise, Microsoft now allows users to link all Dynamics 365 data directly into Microsoft Fabric—eliminating the need for traditional ETL pipelines or third-party connectors. This integration is a significant leap toward creating a truly unified data estate for Dynamics 365 and Power Platform users.
Key highlights:
No more data exports or complex integrations.
Data remains in Dataverse while being accessible from Fabric via shortcuts—ensuring real-time access with governance intact.
Use T-SQL or Power BI to analyze data directly in Fabric.
Build automations and Power Apps that trigger actions from insights generated in OneLake.