Enterprise AI Digest #36 - PODCAST on Spotify and Apple
Topics:
CRM: Microsoft Sales Agents
AI: Copilot Studio Voice-Enabled Agents
Data: Copilot for Power BI
Microsoft Sales Agents
Microsoft announced two new powerful AI-driven sales agents are set to transform lead management and deal closure,
Sales Agent Key functions:
Researching leads and personalizing outreach.
Scheduling meetings and following up with potential customers.
Handling low-impact sales directly without human intervention.
Leveraging CRM, company pricing data, and emails to craft tailored responses.
Sales Chat Key functions:
Identify at-risk deals needing immediate attention.
Get summaries of customer interactions before meetings.
Create strategic sales plans to close deals efficiently.
By pulling insights from CRM, emails, meetings, and market data, Sales Agent and Chat reduces time spent on research, enabling reps to sell smarter.
Copilot Studio Voice-Enabled Agents
Microsoft Copilot Studio introduces interactive voice response (IVR) capabilities, allowing businesses to create voice-enabled agents for customer service, call centers, and automated workflows.
Key Features:
Barge-in: Users can interrupt the system mid-conversation.
DTMF Input: Allows users to interact via phone keypad (single-digit menus & inputs).
Latency Messages: Sends audio or text notifications during long processing times.
Silence Detection: Identifies pauses to respond efficiently.
Speech Recognition: Understands natural speech for script-free conversations.
SSML Customization: Adjusts tone, pitch, and speed of the agent’s voice.
Copilot for Power BI
Copilot simplifies report creation, DAX queries, and data summarization for both business users and report authors. The way users analyze data, create reports, and interact with insights using AI-driven assistance. Available in Power BI Service and Desktop.
Key Features:
Summarize the semantic model for quick data insights.
Suggest report content based on data structure.
Generate a new report page with AI assistance.
Create a summary visual for an entire report.
Ask AI for data explanations within a model.
Add synonyms to enhance Q&A capabilities for better searchability.
Write and refine DAX queries efficiently.
Provide descriptions for semantic model measures to improve documentation.