Enterprise AI Digest #16 - PODCAST on Spotify and Apple
Topics
Copilot Agents
Agents in Dynamics 365
Power Platform Security
Events
Copilot Agents
Microsoft has announced (Oct 2024) the public preview of Copilot Agents within Copilot Studio, giving businesses the power to create autonomous agents that can streamline and automate their processes.
What Are Autonomous Agents?
Autonomous agents are AI-powered tools that operate on their own, handling tasks and managing business processes without needing constant oversight. Built within Copilot Studio, these agents allow businesses to easily create, manage, and integrate them into their workflows. Think of them as a new breed of "apps" specifically designed for an AI-driven world.
Public Preview of Copilot Studio for Autonomous Agents
Starting next month, anyone will be able to create autonomous agents in Copilot Studio, with access to the public preview. This opens up opportunities for businesses to customize agents to automate various processes, from sales pipelines to supply chain management, drawing on data from Microsoft 365, Dataverse, and more.
Why Are Autonomous Agents Important?
Autonomous agents have the potential to transform how businesses operate. Rather than relying on traditional apps or manual processes, these agents can take over tasks like lead generation or customer support, enabling teams to work faster and more efficiently. Whether operating independently or alongside your team, these agents can execute business processes in real-time, helping businesses scale like never before.
Agents in Dynamics 365
Microsoft is revolutionizing business operations by introducing autonomous agents in Dynamics 365, helping organizations move from traditional, manual workflows to AI-driven processes. These agents are designed to simplify operations and deliver significant value across sales, service, finance, and supply chain teams.
Sales Qualification Agent: Time is crucial in sales. This agent assists sellers by researching leads, prioritizing opportunities, and guiding customer outreach with personalized emails and responses. Sellers can focus on closing deals while the agent manages routine tasks.
Supplier Communications Agent: Supply chains are often complex and prone to disruptions. This agent autonomously tracks supplier performance, detects delays, and responds accordingly to reduce costly interruptions. It enables procurement teams to focus on strategic goals rather than reactive problem-solving.
Customer Intent and Knowledge Management Agents: For customer care teams, these agents are a game-changer. They handle high call volumes, learn how to resolve customer issues, and autonomously create knowledge-based articles to scale best practices. This ensures faster and more consistent customer service, even during peak times.
As autonomous agents become integral to business processes, security and data governance are essential. The agents in Dynamics 365 are built with Microsoft’s commitment to security, privacy, and responsible AI. Developed in Copilot Studio, they follow strict protocols, including data loss prevention and robust authentication, ensuring safe and reliable use across the organization.
Power Platform Security
Power Platform empowers both professional and non-professional developers to quickly create comprehensive solutions, but security remains a top priority. Power Platform inherits this robust security framework, using the same trusted security stack that has made Azure the go-to platform for the world's most sensitive data.
Authentication and Access Control: Power Platform’s services use Microsoft Entra (formerly Azure AD) for authentication, ensuring that only authorized users can access services. Users are authenticated through web front-end clusters, which handle logins and token generation.
Data Storage and Encryption: Power Platform protects data whether it is at rest or in transit, ensuring it is encrypted and secure throughout the process. This means that sensitive data remains protected from unauthorized access, no matter where it’s stored or transmitted.
Data Governance and Auditing: Governance is a critical aspect of the Power Platform, which operates under the Microsoft Online Services Terms and follows strict privacy policies outlined in the Microsoft Trust Center. Organizations can also track who has access to data and respond quickly to any suspicious activities.
Compliance: Power Platform services are built in line with the Security Development Lifecycle (SDL), a rigorous set of security practices ensuring compliance with global regulations. Organizations can rely on Power Platform’s compliance offerings, ensuring that their data meets industry standards.
Events
Microsoft Ignite (November 19–21, 2024): This flagship event will focus on the latest innovations in AI, security, and the Microsoft Cloud. Attendees can expect deep-dive technical sessions, hands-on labs, and networking opportunities. A special focus this year will be on AI-powered solutions, such as Copilot. Check out https://ignite.microsoft.com/en-US/home
DynamicsCon Virtual (November 13, 2024): This free, community-driven event is tailored for Dynamics 365 and Power Platform users. It will feature sessions on Dynamics 365 products like Business Central, Customer Engagement, and Finance & Operations, along with a new cross-product track. Checkout https://dynamicscon.com/virtual/
Source
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